Help & SupportHow we'll help.
How we'll help.
when you get stuck.
A human reads every email. Here's exactly what response time you can expect, and where to look if you can answer your own question faster.
Email us
The fastest path to a real answer.
Include your account email, the page or action that broke, and any error text you saw. Screenshots always help.
Response times
Business days, US Central time.
- UrgentWithin 4 business hours — billing failures, login issues, data loss
- StandardWithin 1 business day — feature questions, account edits, how-to
- FeedbackWithin 3 business days — feature requests, roadmap, praise
We're small and human
A real person reads every message.
CaseGrade is bootstrapped and operator-run. Whether you're on the free plan or Partner Track, the same person answers your email.
support@casegrade.io