Terms of Service

1. Eligibility and authority

You may use the Services only if you are at least 18 years old and otherwise have the legal capacity to enter into a binding contract in your jurisdiction. By using the Services, you represent that you meet these requirements, that all information you provide is accurate and current, and that if you use the Services on behalf of a university, consulting club, employer, or other organization, you have authority to bind that entity to these Terms. The Services are not directed to, and must not be used by, anyone under 18. We will terminate accounts we discover belong to users under 18.

2. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will post the revised Terms on the Services and update the “Last updated” date above. For material changes that expand your obligations or limit your rights (including any change to Section 24), we will also notify you by email at the address on your account at least 30 days before the revised Terms take effect, except where a shorter period is required by law or necessary for security reasons. Your continued use after the effective date of revised Terms constitutes your acceptance. If you do not agree to updated Terms, stop using the Services and cancel your subscription before the effective date.

3. Description of the Services

The Services may include, without limitation:

• AI-powered live voice case interviews, practice sessions, and verbal prompts
• Case interview preparation and business problem-solving exercises
• Rubric-based scoring, readiness bands, analytics, and performance feedback
• Educational content, drills, learning modules, frameworks, and training materials
• Live coaching sessions with human coaches or mentors (CaseGrade Partner Track tier)
• Progress tracking, streak systems, and readiness trend analytics
• Premium subscriptions, free trials, bundled plans, or usage-based services
• Beta, experimental, or pre-release features (see Section 18)

We may add, modify, suspend, or discontinue any part of the Services at any time, with or without notice, subject to applicable law. If we materially diminish a paid feature you have purchased, we will provide a pro-rata refund for the unused portion upon request.

4. Account registration and security

To access certain features, you must create an account. You agree to:

• Provide accurate and complete registration information
• Keep your account information and password secure
• Not share your account credentials with others
• Notify us promptly of any unauthorized access to your account
• Be responsible for all activity under your account, whether or not you authorized it, except to the extent such activity results from our breach of our own obligations

We may suspend or terminate accounts, reclaim usernames, or require identity verification where reasonably necessary to protect the Services, our users, or third parties.

5. Acceptable use

You agree not to, and not to assist or encourage others to:

• Use the Services for any unlawful, fraudulent, or unauthorized purpose
• Access or use the Services to build, train, improve, or benchmark a competing product or service, or to compile a dataset for AI training
• Reverse-engineer, decompile, or attempt to derive source code, models, prompts, scoring rubrics, or underlying algorithms from the Services, except to the extent such restriction is prohibited by law
• Bypass, disable, or circumvent security features, rate limits, authentication, access controls, or usage restrictions
• Scrape, crawl, harvest, or collect data from the Services by automated means without our prior written consent
• Upload malware, viruses, or other harmful code
• Interfere with or disrupt the integrity, performance, or availability of the Services
• Submit sensitive personal information, trade secrets, or confidential data unless the Services expressly support such use (see Section 11 of our Privacy Policy)
• Share your account, resell access, or allow a third party to use the Services under your account
• Use the Services to generate or distribute spam, phishing content, disinformation, or harmful synthetic content
• Use the Services to impersonate another person or to submit someone else's voice, likeness, or personal data without their verifiable consent
• Attempt to manipulate scores, readiness bands, or analytics through artificial means, or misrepresent Automated Outputs to third parties as if they were human-rendered evaluations
• Use the Services in a manner that violates U.S. or other applicable export controls, sanctions, or trade laws

Violations of this Section may result in suspension or termination of your account and, for scoring manipulation specifically, invalidation of affected scores without refund.

6. User content

A. Your content

You may submit text, audio, interview transcripts, drill responses, feedback, and other materials through the Services (“User Content”). You retain ownership of your User Content, subject to the license you grant in Section 6(B).

B. License you grant to us

You grant us a worldwide, non-exclusive, royalty-free, sublicensable (solely to our service providers for the purpose of operating the Services) license to host, store, reproduce, display, modify, process, and analyze User Content solely as necessary to provide, operate, maintain, secure, and improve the Services; to generate Automated Outputs, transcripts, feedback, and analytics for your benefit; to conduct quality assurance and security monitoring; to enforce these Terms; and to fulfill the purposes described in our Privacy Policy. This license ends when you or we delete the User Content, except (i) for backups retained for a limited period under our ordinary retention schedule, and (ii) to the extent anonymized or aggregated and no longer reasonably identifies you. We do not use your User Content to train general-purpose AI models.

C. Feedback license

If you provide feedback, suggestions, ideas, or recommendations regarding the Services (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable, transferable license to use Feedback for any purpose without compensation or attribution. Feedback is provided voluntarily and we have no confidentiality obligation regarding it.

D. Your responsibilities and warranties

You represent and warrant that (i) you own or control all rights necessary to provide your User Content; (ii) your User Content does not violate any law, contract, or third-party right (including intellectual property, privacy, publicity, or confidentiality rights); (iii) your User Content is not defamatory, harassing, or malicious; and (iv) your User Content does not contain malicious code. We may review, remove, or restrict User Content at any time if we believe, in good faith, that it violates these Terms.

7. AI features and important disclosures

The Services use artificial intelligence, machine learning, speech processing, transcription, and automated scoring systems. By using AI-powered features, you acknowledge and agree that:

• AI outputs may be inaccurate, incomplete, inappropriate, biased, infringing, or otherwise unsuitable. You should not rely on any AI output without independently confirming its accuracy and appropriateness before acting on it.
• AI-generated feedback, scores, evidence spans, and readiness bands are provided for training and informational purposes only and are not guaranteed to be correct.
• The Services are not a substitute for professional legal, financial, tax, medical, psychological, academic, admissions, recruiting, employment, career counseling, or immigration advice, and we are not, and do not provide, any of those services.
• We do not guarantee any interview result, consulting offer, internship placement, admissions decision, employment decision, compensation outcome, or business outcome. A high readiness score does not guarantee a job offer; a low readiness score does not mean you will not receive an offer. Scores reflect structured rubric evaluation against case-specific criteria, not real-world interview outcomes.
• AI outputs may resemble or overlap with outputs generated for other users; uniqueness of outputs is not warranted.
• Audio, transcripts, and responses may be processed to provide outputs and improve platform performance, subject to our Privacy Policy.
• You are solely responsible for reviewing and validating any output before relying on it.
• You may not present Automated Outputs to third parties (for example, prospective employers) in a manner that misrepresents them as human evaluations or as a guarantee of your abilities.
• You may request human review of, or contest, any Automated Output that meaningfully affects you, as described in our Privacy Policy.
• The Services are not designed for, and must not be used in, emergency or crisis situations. If you are experiencing a mental health emergency or crisis, please contact your local emergency number or, in the United States, call or text 988 (Suicide and Crisis Lifeline).

8. Coaching and third-party experts

The Services may allow interactions with coaches, mentors, or third-party experts (particularly on the CaseGrade Partner Track tier). Unless expressly stated, those individuals are independent contractors, not our employees. No agency, partnership, joint venture, or employment relationship is created between CaseGrade and any coach, or between you and any coach, by virtue of these Terms. Coaches' opinions and advice are their own. We do not guarantee coaches' availability, quality, or results, and we are not responsible for their conduct except as required by law. You are solely responsible for your interactions with coaches and third parties, and you release CaseGrade from any claim arising out of such interactions, except to the extent caused by our gross negligence or willful misconduct.

9. Subscriptions, billing, and payments

A. Paid services

Certain Services require payment, including subscriptions (for example, CaseGrade Ascend, CaseGrade Apex, CaseGrade Partner Track), coaching sessions, enterprise plans, and university licenses. Pricing, plan details, included features (including monthly interview session limits), billing frequency, and auto-renewal terms are disclosed at checkout before you are charged.

B. Authorization to charge

By purchasing a paid plan, you authorize us and our third-party payment processor to charge applicable fees, taxes, and disclosed amounts to your payment method on a recurring or one-time basis. You agree to keep your payment information current. If a charge fails, we may retry the charge and suspend your access until payment is received.

C. Automatic renewal

Paid subscriptions renew automatically for successive periods of the same length unless you cancel before the renewal date. Your subscription will continue and you will be charged at the then-current rate on each renewal date until you cancel.For annual and longer subscription terms, we will send a reminder email between 15 and 30 days before each renewal date. For subscriptions that began with a free trial or promotional rate that converts into a paid subscription, we will send a reminder email between 3 and 14 days before the first paid charge. These reminders will disclose the upcoming renewal, the amount to be charged, the payment method to be used, and a link to cancel. For California residents, these disclosures are provided to comply with the California Automatic Renewal Law, California Business and Professions Code § 17600 et seq.

D. Cancellation

You may cancel your subscription at any time through your account settings or through our payment processor's self-service customer portal. Cancellation will take effect at the end of the then-current billing period and stops future renewals. Cancellation does not retroactively refund charges already paid, except as described in Section 9(E) or as required by law. Because you signed up for the Services online, you may also cancel online — no phone call or in-person visit is required.

E. Refunds

We offer a full refund within 7 days of your first paid charge on any paid subscription if you are not satisfied, provided you have not used more than a reasonable introductory amount of the Services. To request a refund, contact support@casegrade.io. Beyond that window, fees are non-refundable except as required by law or as expressly provided in these Terms. Unused sessions, credits, or features have no cash value. Refund requests made after material abuse of the Services or an attempt to harvest content for reuse may be declined, and you may be required to destroy any downloaded materials as a condition of refund.

F. EU/EEA/UK statutory withdrawal right

If you are a consumer in the European Economic Area, the United Kingdom, or another jurisdiction with a statutory withdrawal right, you may have the right to withdraw from your purchase within 14 days without giving a reason. For digital content and services that begin performance during the withdrawal period, you expressly consent to performance beginning immediately and acknowledge that you lose your withdrawal right once you begin using the digital content. Where the statutory right applies, it supersedes the 7-day policy in Section 9(E).

G. Taxes

You are responsible for any sales, use, or value-added taxes associated with your purchase, other than taxes based on our net income.

H. Price changes

We may change pricing or plan structures at any time. If you are on a recurring subscription, we will provide at least 30 days' advance notice by email before a price change takes effect on your subscription. If you do not accept the new price, you may cancel before the change takes effect and your then-current term will continue at the existing price until it ends.

I. Post-purchase acknowledgement

After your purchase, we will send an acknowledgement email to the address on your account that recaps the product purchased, the amount charged, the renewal terms, and a link to cancel. Retain this email as your record of purchase.

10. Free plan and usage limits

The free plan includes a limited number of AI interview sessions (as disclosed on the pricing page), access to drills and practice questions, and dashboard access. Paid plans include additional monthly interview sessions as described at checkout. Unused monthly sessions do not roll over to subsequent months. We may adjust plan features and limits at any time with reasonable notice to you.

11. Enterprise, team, and institutional accounts

If the Services are purchased or administered by a university, consulting club, employer, or enterprise customer (“Sponsor”): the Sponsor may control, manage, or terminate your access; the Sponsor may access information associated with your use of the Services, subject to applicable law and any separate agreement; your use may also be subject to the Sponsor's internal policies; and if there is a conflict between these Terms and a signed master services agreement, data processing addendum, or order form between CaseGrade and the Sponsor, the signed agreement will control as to the Sponsor's use of the Services.Where the Services process student education records on behalf of an educational institution, the applicable FERPA-compliant data processing terms take precedence over this section. Students may “claim” their account to transition to a direct relationship with CaseGrade as described in our Privacy Policy.

12. Intellectual property

A. Our rights

The Services, including all software, code, designs, text, graphics, logos, trademarks, interfaces, scoring rubrics, case content, learning modules, models, prompts, templates, and compilations, are owned by us or our licensors and are protected by applicable intellectual property laws. Except for the limited rights expressly granted here, no rights in the Services are transferred to you. CaseGrade is not affiliated with, endorsed by, or sponsored by any consulting firm, business school, or employer named in our case library or marketing materials.

B. Limited license to you

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal or internal business purposes. You may not copy, reproduce, distribute, create derivative works from, publicly display, or exploit the Services except as expressly permitted.

13. Output ownership

As between you and us, you own your interview transcripts and the answers you write in drills. You grant us a limited license to store and process that content for the purpose of running the Services and generating your feedback. As between you and us, you may use Automated Outputs generated for you through the Services for your lawful personal purposes. Similar outputs may be generated for other users. We retain all rights in the Services, models, scoring methodologies, rubrics, and underlying technology used to generate outputs. The case library, rubric, and learning modules are owned by CaseGrade or its licensors and are licensed to you, not sold. You may not remove, alter, or obscure any proprietary notices.

14. Copyright complaints (DMCA)

If you believe content available through the Services infringes your copyright, please send a notice under the Digital Millennium Copyright Act (17 U.S.C. § 512) to our designated agent, including: (i) a physical or electronic signature of a person authorized to act on behalf of the owner; (ii) identification of the copyrighted work claimed to be infringed; (iii) identification of the material claimed to be infringing and where it is located; (iv) your contact information; (v) a statement that you have a good-faith belief that the use is not authorized; and (vi) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the owner.

Designated agent:
CaseGrade LLC — Attn: DMCA Agent
200 West Grand Avenue
Chicago, IL 60654, United States
Email: dmca@casegrade.io

We may remove or disable access to allegedly infringing material and may terminate accounts of repeat infringers in appropriate circumstances. If you believe material was removed in error, you may submit a counter-notice to the designated agent containing the elements required by 17 U.S.C. § 512(g).

Please note: misrepresentations in a DMCA notice or counter-notice may subject you to liability for damages under 17 U.S.C. § 512(f).

15. Privacy

Your use of the Services is subject to our Privacy Policy, which describes how we collect, use, disclose, and safeguard personal information, including voice and biometric considerations. Where the Services process personal information on behalf of a Sponsor, a separate data processing agreement may apply.

16. Third-party services

The Services may integrate with or link to third-party websites, software, APIs, payment processors, AI model providers, transactional email services, hosting providers, and other products. We do not control third-party services and are not responsible for their availability, accuracy, content, or data practices. Your use of third-party services is at your own risk and subject to their terms.

17. Voice, audio, and biometric representations

The live interview feature processes your voice in real time. By using that feature, you represent, warrant, and agree that:

• The voice audio you submit is your own, recorded by you in real time, and you have not submitted another person's recorded voice as your own.
• You have read and understood the voice and biometric disclosures in Section 6 of our Privacy Policy, including the representation that CaseGrade does not create voiceprints or voice biometric templates.
• You expressly consent to the real-time streaming of your microphone audio to our AI provider for transcription and response generation, for the purpose of providing the Services to you, and acknowledge that this consent may satisfy any “written release” or similar requirement under applicable biometric law, including the Illinois Biometric Information Privacy Act.
• You may withdraw consent and stop the audio stream at any time by ending the session; withdrawal does not affect the lawfulness of processing conducted before the withdrawal.
• You will not use the Services in a manner that produces synthetic speech intended to impersonate another person.

18. Beta and pre-release features

We may label certain features as “Beta,” “Preview,” “Experimental,” or similar (“Beta Features”). Beta Features are provided on an “as is” basis, may be incomplete, may malfunction, are not subject to any service-level commitment, and may be modified or withdrawn at any time without liability to you. Your use of a Beta Feature is voluntary, and feedback you provide about a Beta Feature is subject to Section 6(C).

19. Suspension and termination

We may suspend or terminate your access at any time if you violate these Terms, we reasonably suspect fraud or abuse, your use creates legal risk, payment is overdue, or we are required to do so by law. For material breaches that are capable of cure, we will generally provide a reasonable opportunity to cure before suspension or termination, unless the breach creates immediate harm or legal risk. You may stop using the Services and close your account at any time. If we terminate your paid account without cause, we will refund any unused prepaid portion of your subscription. Termination does not relieve you of obligations incurred before termination.

20. Disclaimer of warranties

To the maximum extent permitted by law, the Services and all content, outputs, features, coaching interactions, and materials are provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim all warranties including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, freedom from harmful components, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, error-free, or meet your requirements, or that AI outputs will be accurate or appropriate for any particular purpose.

Some jurisdictions do not allow the disclaimer of implied warranties, so some of the above disclaimers may not apply to you. Nothing in these Terms affects your mandatory statutory consumer rights that cannot be waived.

21. Limitation of liability

To the maximum extent permitted by law, in no event will CaseGrade, its affiliates, officers, directors, employees, contractors, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising from or relating to the Services or these Terms, whether in contract, tort, strict liability, or any other theory, and whether or not we have been advised of the possibility of such damages. Our total aggregate liability for all claims arising from or relating to the Services or these Terms will not exceed the greater of (a) the amount you paid us in the 12 months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

The foregoing limitations do not apply to: (i) liability for death or personal injury caused by our negligence; (ii) liability for fraud, fraudulent misrepresentation, or willful misconduct; (iii) either party's indemnification obligations; (iv) your payment obligations; (v) your violations of Sections 5 (Acceptable Use), 6(D) (User Content Warranties), or 12 (Intellectual Property); or (vi) any other liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you; in those jurisdictions, our liability is limited to the greatest extent permitted by law.

22. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless CaseGrade and its affiliates, officers, directors, employees, and agents from any third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from (a) your User Content; (b) your use of the Services in violation of these Terms or applicable law; (c) your infringement or misappropriation of a third party's rights; or (d) your presentation of Automated Outputs to third parties in a manner that misrepresents them. We will promptly notify you of any claim for which we seek indemnification and cooperate reasonably in the defense. You may not settle any claim in a manner that imposes obligations on us without our prior written consent.

23. CaseGrade IP indemnity for paid users

Subject to the limitations in this Section and in Section 21, if you are a paid subscriber and in good standing, CaseGrade will defend you against a third-party claim alleging that the Services, when used by you in compliance with these Terms, infringe that third party's U.S. copyright or misappropriate their U.S. trade secret, and will pay amounts finally awarded against you by a court of competent jurisdiction or agreed in settlement by CaseGrade. This indemnity does not apply to: (i) use of the Services in combination with non-CaseGrade products or data not authorized by us; (ii) modifications of the Services by anyone other than us; (iii) use of the Services other than in accordance with these Terms or the documentation; (iv) claims arising from your User Content or Automated Outputs you chose to publish or distribute externally; (v) any use for which CaseGrade has offered a non-infringing alternative that you declined; (vi) free-tier, trial, or Beta Feature use; or (vii) claims by a party affiliated with you. Our liability under this Section is subject to Section 21 and, regardless of the form of action, will not exceed the greater of the fees you paid us in the 12 months before the claim arose or $1,000. This indemnity is your sole and exclusive remedy for any claim that the Services infringe intellectual property rights.

24. Informal dispute resolution and binding arbitration

Please read this Section 24 carefully. It requires you to resolve disputes with CaseGrade through binding individual arbitration and limits the way you can seek relief from us. It also contains a class-action waiver and a jury trial waiver. You may opt out of arbitration within 30 days of first accepting these Terms, as described in Section 24(F).

A. Informal resolution

Before initiating any formal proceeding, you and CaseGrade agree to try in good faith to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a “Dispute”) by sending a written notice of the Dispute to legal@casegrade.io (or, for us to you, to the email address on your account), describing the nature of the Dispute and the relief sought. You and CaseGrade agree to negotiate in good faith for at least 60 days after delivery of the notice. If the Dispute is not resolved within that period, either party may initiate arbitration. The informal-resolution requirement in this Section 24(A) is a condition precedent to arbitration or any permitted court filing.

B. Agreement to arbitrate

You and CaseGrade agree that any Dispute not resolved under Section 24(A) will be resolved exclusively through final and binding individual arbitration, and not in a class, collective, consolidated, or representative proceeding. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration agreement. The arbitration will be administered by JAMS pursuant to its Streamlined Arbitration Rules and Procedures (or Comprehensive Arbitration Rules, where applicable), as modified by this Section 24. The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court may decide whether a claim falls within the small-claims carve-out in Section 24(E) and whether the class-action waiver in Section 24(D) is enforceable. If JAMS is unavailable, the parties will select a mutually agreeable administrator, or a court of competent jurisdiction will appoint one.

C. Arbitration procedure

The arbitration will be conducted by a single arbitrator. The seat of arbitration will be Cook County, Illinois, but the arbitrator may conduct hearings by videoconference or telephone, or, for claims under $25,000, solely on documents. Each party will bear its own attorneys' fees and costs, except to the extent shifting is authorized by applicable law or by the arbitrator. CaseGrade will pay all JAMS administrative and arbitrator fees for which you would otherwise be responsible to the extent required to make this arbitration agreement enforceable, or to the extent JAMS's consumer arbitration minimum standards require. The arbitrator may award any relief that a court of competent jurisdiction could award, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. The arbitrator's award is final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

D. Class-action waiver; jury trial waiver

You and CaseGrade agree that any proceeding to resolve a Dispute will be conducted only on an individual basis. Neither you nor CaseGrade will seek to have a Dispute heard as a class action, collective action, consolidated action, or representative action, and neither will participate as a class member in any such proceeding brought by anyone else. This class-action waiver is a material part of this arbitration agreement. If any portion of this class-action waiver is found unenforceable with respect to a particular claim or request for relief (including a request for public injunctive relief), that claim or request will be severed and brought in a court of competent jurisdiction under Section 27 (Governing law and venue), while the remaining claims will proceed in arbitration. You and CaseGrade each knowingly and voluntarily waive the right to a trial by jury on any Dispute to the maximum extent permitted by law.

E. Small claims and equitable relief

Either party may bring an individual action in small-claims court for Disputes within that court's jurisdiction. Either party may also seek temporary or preliminary equitable relief in a court of competent jurisdiction to protect its intellectual property, confidential information, or account security, pending the outcome of arbitration.

F. Opt-out of arbitration

You may opt out of the arbitration agreement in this Section 24 by sending written notice of your decision to opt out within 30 days after you first accept these Terms. The notice must include your full name, the email address on your account, the date you first accepted these Terms, and a clear statement that you wish to opt out of arbitration. Send the notice to:

CaseGrade LLC — Attn: Arbitration Opt-Out
200 West Grand Avenue
Chicago, IL 60654, United States
Or by email to: legal@casegrade.io with the subject line “Arbitration Opt-Out.”

If you opt out, Disputes will be resolved in the courts identified in Section 27. Opting out of arbitration will not affect any other provision of these Terms. If we materially change this Section 24 after you accept these Terms, you may reject the change by sending an opt-out notice (as above) within 30 days of the change taking effect; if you do, the prior version of this Section 24 will continue to apply to you.

G. Batch and mass arbitration

If 25 or more similar demands for arbitration are filed against CaseGrade by the same or coordinated counsel or representatives within a 60-day period and raise substantially similar claims (“Mass Arbitration”), the parties will use JAMS's Mass Arbitration Procedures and Guidelines then in effect, and the demands will be grouped into batches of no more than 50 demands each (plus any remainder) for purposes of fee payment, arbitrator appointment, and case management. The arbitrator(s) appointed for the first batch (the “Bellwether Process”) will issue awards, after which the parties will engage in a good-faith mediation of the remaining demands before any further batches proceed. The statute of limitations and any filing-fee deadlines will be tolled for unassigned demands during the Bellwether Process and subsequent mediation.

H. Severability; survival

If any part of this Section 24 is held unenforceable with respect to a particular claim, that claim will be severed and the remainder of Section 24 will continue to apply. This Section 24 survives termination of your account or these Terms.

25. Educational use disclaimer

The Services are intended to support learning, preparation, and skill development for consulting interviews. We do not guarantee admission, hiring, internship placement, consulting interview success, compensation outcomes, or business performance. The Services do not constitute legal, tax, accounting, investment, recruiting, admissions, or employment advice, and no fiduciary relationship is created through your use of the Services.

26. Session and credit expiration

Monthly interview sessions reset on the 1st of each calendar month (UTC) and do not roll over. Unused sessions have no cash value. Free plan sessions are limited to a fixed lifetime allotment as described on the pricing page. If your subscription is canceled or downgraded, any remaining sessions for the current period continue until the end of the billing cycle.

27. Governing law and venue

These Terms, and any dispute arising from or related to them or to the Services, are governed by the laws of the State of Illinois, without regard to conflict-of-laws rules. Subject to Section 24 (arbitration), any claim that is permitted to be brought in court (including claims after a valid opt-out, small-claims claims, and claims for equitable relief) will be brought exclusively in the state or federal courts located in Cook County, Illinois, and each party submits to the personal jurisdiction of those courts. Nothing in these Terms deprives a consumer of any mandatory consumer protections available under the laws of their country or state of residence, where those protections apply by operation of law notwithstanding this choice of law.

28. Force majeure

We will not be liable for delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, war, labor disputes, internet or telecommunications failures, cyberattacks, platform outages, government actions, pandemics, or service provider failures.

29. Notices

We may provide notices to you by email to the address on your account, by posting on the Services, or by any other method reasonably calculated to reach you. You may provide notices to us by email to legal@casegrade.io and, for formal legal notices required to be served by mail, to CaseGrade LLC, Attn: Legal, 200 West Grand Avenue, Chicago, IL 60654, United States. Notices are effective upon delivery.

30. Survival

The following Sections survive any termination or expiration of these Terms: 6 (User Content — license grants and warranties), 7 (AI Features and Disclosures, to the extent applicable to pre-termination conduct), 9(G) (Taxes) and any unpaid fees accrued before termination, 12 (Intellectual Property), 13 (Output Ownership), 14 (Copyright / DMCA), 15 (Privacy), 17 (Voice Representations, as to pre-termination conduct), 20 (Disclaimer of Warranties), 21 (Limitation of Liability), 22 (Indemnification), 23 (CaseGrade IP Indemnity, as to claims accrued before termination), 24 (Dispute Resolution and Arbitration), 27 (Governing Law and Venue), 29 (Notices), 30 (Survival), and 31 (General Provisions).

31. General provisions

• Assignment: You may not assign these Terms without our prior written consent. We may assign them freely, including in connection with a merger, acquisition, or sale of assets.
• Severability: If any provision is held unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable consistent with the parties' original intent.
• No waiver: Our failure to enforce any provision is not a waiver of that provision, and any waiver must be in writing to be effective.
• Entire agreement: These Terms, together with any order forms, supplemental terms, enterprise agreements, and incorporated policies, constitute the entire agreement between you and us regarding the Services and supersede prior or contemporaneous agreements on that subject matter.
• Relationship of the parties: Nothing in these Terms creates an agency, partnership, employment, joint venture, or franchise relationship between you and us.
• No third-party beneficiaries: These Terms do not create any third-party beneficiary rights, except as expressly stated herein (for example, in favor of our affiliates under Sections 21 and 22).
• Export controls and sanctions: You represent that you are not located in a country subject to a comprehensive U.S. Government embargo, that you are not identified on any U.S. Government list of prohibited or restricted parties (including the OFAC Specially Designated Nationals list and the U.S. Department of Commerce Denied Persons List), and that you will not use the Services in violation of U.S. or other applicable export control, sanctions, or trade laws.
• U.S. Government users: The Services are “commercial items” as defined in 48 C.F.R. § 2.101, and the Services are licensed to U.S. Government end users with only those rights granted to all other end users under these Terms.
• Headings: Section headings are for convenience only and do not affect interpretation.
• Language: These Terms are drafted in English; any translations are provided for convenience, and in the event of conflict, the English version controls.

32. Contact

Questions about these Terms? Email legal@casegrade.io or hello@casegrade.io. Postal mail may be sent to: CaseGrade LLC, 200 West Grand Avenue, Chicago, IL 60654, United States.

CaseGrade LLC · casegrade.io